Relative Response Team & Next Of Kin
(RRT & NOK)
Course Aim
This course is designed to build competence & confidence levels of designated HR personnel tasked with the Roles & Responsibilities of the Relatives Response Team.
This training program is designed to equip designated staff with the knowledge, skills, and emotional intelligence required to communicate effectively and compassionately with the relatives or next of kin (NOK) of individuals affected by incidents, emergencies, or critical events.
Learners will learn how to deliver sensitive information with empathy, manage emotional responses, and provide accurate, timely updates to families during crises. The training also covers institutional protocols, cultural considerations, and psychological first aid techniques to ensure that communication is both human-centered and aligned with organizational policies.
Course Objectives
To train personnel through theory & practical scenario situations in how to be members of the Relative Response Team
Course Content
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Emergency Management Philosophy
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Roles & Responsibilities
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Personality Profiling
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Make & Receive Telephone Calls
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Maintaining Company Image
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Company ER Procedures including Media/Holding Statements
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Dissemination of Incident Information
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Dealing with Stress from NOK & Interested Parties
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Providing Support to NOK
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Setting up a Communications Support Network
Competency
All participants will be appraised using company procedures and best practices during the practical scenario sessions in the roles of RRT members.
Pre-requisite
No specific pre-requisites exist for this course although it is preferable that attendees are part of the designated Relative Response Team and have an understanding of HR related issues and that they are Volunteers to undertake the training
Course Duration
The course is designed to be conducted over a one (1) day period however this may vary on availability of personnel and course numbers.
Method of Training
Participants will be shown a power point presentation covering the course content & best practices within their field. The afternoon session will be practical scenario situational exercises where participants will be expected to answer & make phone calls to NOK and interested parties, vendors, partners including breaking bad news, uphold the company image, setup additional support networks and locations, record information for use by the Emergency Management Team. Hot debriefs will be held on completion of each practical exercise to highlight strengths & weaknesses within the team and individuals.
